Shipping and Delivery

General update COVID-19

Circumstances which can influence the transit time. Countries around the world are taking measures due to the coronavirus that may affect logistical processes and delayed with 1 to 3 days. 

We have stopped shipping to UK for time being due Covid-19. We will resume shipping when situation changes. 

• All products are sent directly from our location in The Netherlands.
• Orders are processed and shipped within 24h (except during the weekend or national holidays).
• Your order will be sent to your delivery address, as informed during the checkout procedure. Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Coos-Cosmetics assumes no responsibility.

Carriers

• EU countries are shipped via your preferred carriers such as PostNL, DHL, UPS and DPD.
• Shipping cost will be calculated at checkout. 
• All packages for NL and BE  are shipped via Post.NL or DHL and are accompanied by a tracking number delivered to you by email. You can track your order by login into your account or at the  PostNL website or  DHLParcel website   
• All products are carefully packed to ensure a smooth experience. In case of loss or damage, please contact us immediately at info@coos-cosmetics.com and we will respond to your request within 24h. 

EU countries are shipped via your preferred carriers such as DHL, UPS, DPD and PostNL. Shipping rates will be calculated at checkout.