FAQs

Where are your products from?

All products are shipped directly from the largest supplier in Korea. It is 100% authentic. We only choose brands that offer high-quality products with the best ingredients and formulations. curate to showcase only the best for our customers. We hope you enjoy our carefully selected selection.

Are these cruelty-free products you are selling?

We only offer cruelty-free products. South Korean government implemented a law whereby all cosmetics must be cruelty free by 2018! We curate to showcase the best and safest products for our customers. EU law bans animal tested products from the European Union market, a standard we take very seriously.

What about snail mucin and bee venom?

These ingredients are the by-products produced by snails and bees (and not the animals themselves), as long as the method for collecting them does not harm the animal itself, these ingredients can also be cruelty-free.

CONFIRMED CRUELTY FREE BRANDS

Belif, Benton, Etude House*, Innisfree, Klairs, Mizon, COSRX, Pyungkang Yul, Thank You Farmer, RE:P, Neogen and many more.

I just placed an order, when will it be shipped?

For orders placed before 4pm, 1-2 working days via PostNL. Via DHL 2 working days. 

Why are your products cheaper than other Korean webshops in The Netherlands and Belgium?

Our core value is quality, honesty, great price and service. We want to let our customers explore K-beauty without charging overpriced products. Our approach is humble and honest. 

Can I cancel my order?
You are able to cancel your order with no penalty! 

Can i return my products?

Yes, we have 14 days return policy. You can return within 14 days wthout any reason, damages, or used product (s). You can send an e-mail to info@coos-cosmetics and we will provide a return label per e-mail. Once return package is received, we will refund the amount in full to your account within 5 working days. 

What if my skin have breakouts?

We offer products based on their ingredients that a free of harmful ingredients. The skin, however, may react to safe substances too, it is recommended that you do a patch test on your skin prior to use. This is to ensure that you do not have an allergic reaction to the product and if you do, it will only be confined to a small area of skin and thus treatable with ease. It is important to make sure you know how tolerant your skin is and if you have any specific allergies.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you. Please send us an email to info@coos-cosmetics.com and we will be happy to assist you in any way we can.